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Terms That Cover Your Account on A2 Games

Before you deposit via bKash, Nagad, or Rocket and jump into the lobby, these terms set out what you agree to when you open and use your A2 Games account.

bKash, Nagad, Rocket coveredAccount-holder agreementEligibility by local lawMobile and browser accessSubject to regional rules
A2 Games Terms That Cover Your Account on A2 Games
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account security is built around mobile verification. When you log in from a new device — whether that's a different Android handset or switching from the browser to the app — we send an OTP to your registered number to confirm it's you. We do not store your bKash, Nagad, or Rocket PIN; wallet transactions are handled within your own payment app and the confirmation comes back to us as a completed transfer reference. Your account data is held under SSL encryption and we do not share it with third parties outside of what's needed to process your transactions or comply with applicable law.

OTP Login Verification

Every new device login triggers an OTP to your registered mobile. This applies across Android, iOS, and browser sessions for returning users.

Wallet Privacy

We never see or store your bKash, Nagad, or Rocket PIN. Your wallet credentials stay inside your payment app at all times during transactions.

Data Retention

We retain account data for the period required by applicable regulations. You can request a summary of what we hold by contacting support with your account details.

Account Closure Requests

To close your account permanently, contact support directly. Outstanding balances in your account wallet are returned to your registered payment method after verification.

TERMS SUPPORT CONTACT

Reach Us About Your Terms Query

If you have a question about how these terms apply to your account — a transaction dispute, an eligibility question, or a request to close your account — our support team handles these directly. Contact us through any of the channels below and include your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page while logged in. Queries about account terms, wallet disputes, and access issues are handled here first.
Email Support Send your terms-related query to our support address. Include your account username and the transaction reference if you're raising a dispute.
Account Help Centre Log into your account and navigate to the Help section for self-service options including account status, transaction history, and contact forms.

Common Questions About These Terms

The questions below cover what our account holders ask most often about how these terms work in practice — covering eligibility, wallet use, and account rights.

These terms apply to anyone who opens an account on A2 Games. Access depends on your local law and the eligible regions we serve — if local restrictions apply in your area, those take precedence.

We can update the terms at any time and will notify you through your account or your registered contact. Using the platform after a change means you've accepted the updated terms.

Deposits and withdrawals will pause for manual verification. Contact support with your account username and wallet number to resolve the mismatch before further transactions are processed.

Raise the dispute with our support team within 30 days of the transaction or round. Include the date, amount, and transaction reference from your bKash, Nagad, or Rocket app history.

Yes. Accounts may be suspended if there's a breach of the terms, a suspected security issue, or a verification requirement. Support will contact you at your registered mobile number.

Send a request to support from your registered contact. Data summaries are provided in line with applicable regulations, and account closures are processed after your wallet balance is cleared.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.